CRM software solutions manufacturers and consultants share responsibility for the success stories experienced by business users.

As companies of all types seek to improve their productivity and equip sales staff with information in an increasingly global market, cloud CRM solutions are becoming a more attractive proposition. Leading provider SugarCRM recently announced several new high-profile clients, highlighting the value of cloud CRM software for market leaders with evolving business needs.

Today's businesses need solutions that allow them to seamlessly integrate inputs from different distributed locations, as well as tools that let them access their systems from anywhere on any device. In particular, delivering a satisfying, in-depth customer experience may require collaboration between teams in multiple locations, which means that businesses need the functionality of cloud CRM software such as SugarCRM.

SugarCRM, the leading open source customer relationship management (CRM) platform, is getting faster, smarter and easier to use - and it comes with a new set of mobile tools.

Companies are increasingly looking to host their data in clouds away from the prying eyes and errant keystrokes of the public, and leading customer relationship management (CRM) solution SugarCRM has responded by introducing a private cloud instance of its software. Announced during the company's SugarCon 2013 expo in New York, the architecture will provide a dedicated database for each customer's records and guarantee "absolute data segregation."

The companies that succeed in the years ahead will be the ones that can deliver personalized experiences based on a nuanced understanding of their customers, according to Forrester Research forecasters.

Using open source business applications such as SugarCRM, companies can avoid becoming attached to a service only to see it disappear.

Amid a flurry of discussion and investment surrounding CRM software solutions, some have taken a step back to ask whether the industry is heading down the proper path.

CRM software solutions help companies confidently attribute marketing tactics to sales success, and vice versa.

SugarCRM has been pushed into the spotlight as an open source, cloud and CRM software solutions ambassador.

Social media now moderates every stage of the customer experience, from the initial messaging that draws them into a purchasing decision to the delivery of support services that can optimize product utilization.

Cloud CRM software facilitates easy access to the information which can turn any employee into a sales representative.

As employees across departments begin to demand streamlined access to customer contact info and transaction histories, companies are placing a premium on agile and intuitive CRM software solutions.

Integrating billing and CRM software systems can eliminate key financial blind spots that keepsales staff from performing at their best.

CRM software implementations often sink or swim based on the CIO-CMO working dynamic.